EDC

Performance Dashboard

AI Response Accuracy
92.1%

Goal: ≥ 90%

+2.5% from last month

Automated Bookings
96.3%

Goal: ≥ 95%

2,104 bookings automated this month

Average Response Time
4.8s

Goal: ≤ 5-7s

-0.5s from last month

Escalation Rate
8.2%

Goal: < 10%

-1.2% from last month

Booking Analysis
January - June 2024
Customer Satisfaction (CSAT)
AI Interactions - Last 30 Days
Trending up by 5% this month
Goal: ≥ 80%
First Call Resolution
83%

Goal: ≥ 80%

AI-handled queries

CSAT Score
85%

Goal: ≥ 80%

For AI-handled interactions

Man-Hours Saved
450

This month

Across customers and staff

Agent Performance
AIAI Assistant
Resolved
1842
Avg. Time
6.2m
CSAT
94%
Escalations
0
FAFatima Al-Mansoori
Resolved
125
Avg. Time
12.5m
CSAT
96%
Escalations
2
JSJohn Smith
Resolved
118
Avg. Time
14.1m
CSAT
92%
Escalations
5
APAarav Patel
Resolved
99
Avg. Time
11.8m
CSAT
98%
Escalations
1